The Concierge Desk

Asked, and answered.

Everything guests ask before their first journey — answered the way we'd answer at the door.

✦How far in advance should I reserve?
As early as your travel is booked — with one coach kept perfectly, our calendar is finite. Forty-eight hours is appreciated in peak season; last-minute requests are honored whenever the calendar allows.
✦Can you monitor my flight?
Always. We watch your flight from wheels-up — early, late, or diverted, we adjust before you think to ask.
✦What happens if my flight is delayed?
Travel plans change — we quietly adjust with them. Flight arrivals are monitored in real time, allowing us to welcome you when you arrive, not when you were originally expected. Should an extended delay occur, we will simply keep you informed and make the necessary arrangements.
✦Can I make multiple stops?
Gladly — the market, the ski shop, dinner on the way. For days composed as you go, our hourly concierge service keeps the coach entirely yours.
✦Do you provide child seats?
Yes. Share ages when you reserve and seats are installed and inspected before your greeting — never buckled in a hurry at the curb.
✦What areas do you serve?
Eagle County (EGE) and Aspen (ASE) airports, Vail, Beaver Creek, Aspen and Colorado's mountain communities — with Denver (DEN) arrivals arranged on request. We're stationed in Eagle, minutes from EGE.
✦Do you operate in winter storms?
We operate in Colorado winters by design — a winter-rated coach and mountain-seasoned judgment. If a pass closes, we reroute or rebook with you personally; you will never be left guessing.
✦Can I reserve transportation for a full day or several days?
Yes — hourly and multi-day charters are among our favorite journeys. The coach and your Concierge-Driver remain exclusively yours.
✦Can my hotel concierge reserve on my behalf?
Absolutely — concierges, assistants and property managers reserve for their guests regularly. Our For Concierges page offers a direct line.
✦What forms of payment are accepted?
All major cards are welcomed, and corporate billing is available. Payment details are shared personally when the house confirms your journey.

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